Shipping policy

Domestic Shipping

We primarily use USPS and UPS from our warehouse in Ogden, UT to ship anywhere within the USA excluding Guam. We are not able to ship to a freight forwarder so please use an appropriate physical address otherwise your order will likely be canceled.

If you place your order Monday- Friday before 1 PM MT, in most cases you can expect your order to ship the same day. Due to unforeseen circumstances that occasionally pop up, we may need an extra day to process. Orders placed Friday after 1 PM MT will ship the following Monday (excluding holidays). You can always send us an email at info@onjoykidsus.shop to discuss your order. Our hours are Monday- Friday 8 AM to 4PM MT.

We reserve the right to ship with a different method than selected if it gets the item to you faster or the shipping service is unavailable for your item. If you selected ground service, regardless of the carrier, we may use a different carrier than what you selected. Your tracking number will reflect the service we have shipped with. The expected delivery data does not come with a money back guarantee.

For Local Pickup in Ogden, please allow 24 hours for your order to process. Bring your confirmation email when you come to collect your order. Orders placed on Friday will be ready Monday at 1 PM, excluding holidays. The entrance can be found on the east side of building 4X-1

USPS First Class: 2-5 Business days (order must be less than 1 LB)*

USPS Priority: 1-3 Business Days*

UPS Ground: 1-5 Business Days*

Local Pickup: 24 hours excluding weekends and holidays

*estimates provided from USPS and UPS, time in transit may vary based on location

International Shipping
All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.

When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. TRP Cycling has no control over these charges, nor can TRP Cycling  predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have any questions regarding your international order, please contact us at info@onjoykidsus.shop

USPS First Class International: 10-18 business days*

USPS Priority International: 5-12 business days*

*estimates provided from USPS, time in transit may vary based on location